This guide explains platform controls and account checks. It does not recommend whether, when or what to trade, and it does not guarantee that an order will be accepted or executed at a requested price.
Prepare the trading account
Complete the registration and verification steps shown in the Client Portal.
Open the intended trading account and confirm its activation status, MT4 or MT5 platform, account number and exact assigned server.
Use the trading/master password for trading access. An investor/read-only password cannot place or change trades.
Download the required platform through Client Portal → Service Hub → Download Center, or use an available Web Trader entry shown for the account.
Connect to the intended account and confirm that its balance, positions and history are shown.
Check activation and available funds
Use the activation requirement and payment options shown for the specific account in the Client Portal. A payment method can have a separate transaction minimum. A submitted deposit is not available for trading until the trading account shows the credited funds and the account is enabled.
Before sending an order, review the account balance, equity, used margin and free margin. Leverage does not remove the risk of loss or the possibility of margin close-out.
Choose the complete instrument
Add the instrument to Market Watch or the mobile Quotes list.
Match the complete visible symbol, including any suffix.
Open the current Specification to check trading hours, trade mode, contract size, minimum and maximum volume, volume step, stops level, margin and swap information.
Do not assume that the same symbol, limit or trading condition applies to another account or server.
On FXTRADING.com Web Trader, use Instruments search and the category selector to find the complete symbol, then select it to activate the symbol tab and update the chart and Information panel. Available instruments and Favorites are account-specific.
Place a market order
On desktop, select the complete symbol and open New Order from Market Watch, the toolbar or the Trade area. On mobile, select the symbol and choose Trade or the new-order control.
Confirm the complete symbol and order type.
Enter a volume that follows the current minimum, maximum and volume step.
Add Stop Loss or Take Profit only if required and valid for the current price and stops level.
Review every field, then select Buy or Sell to send the order.
Read the platform result. A successful submission, rejection or other status is shown after the request is processed.
One Click Trading can send an instruction without another confirmation. Enable or use it only after understanding that behavior.
Place or manage a pending order
Open the order window and select the required pending-order type.
Enter the activation price, volume, optional Stop Loss and Take Profit, and an available expiration setting.
Review the complete symbol and all values, then place the order.
To change the trigger price, stop levels or expiration, open the order from the Trade area and select Modify.
Pending-order volume cannot be changed directly. Delete the existing order and place a new order with the intended volume and all required values.
To cancel a pending order, select it in the Trade area and choose Delete or Cancel.
Modify or close an open position
Open the position from the desktop Terminal/Toolbox Trade tab or the mobile Trade tab.
Use Modify to change available Stop Loss or Take Profit levels.
Use Close to send an instruction to close the selected position. Where partial close is supported, enter the volume to close, not the volume to keep.
MT4, MT5 hedging accounts and MT5 netting accounts can present and manage positions differently. Act only on the exact position and account shown.
A close request can be rejected or executed at a different available price under current market and execution conditions.
If the order is rejected or controls are unavailable
Stop repeated attempts and record the exact message, time, platform, account/server and complete symbol. Check connection, trading password versus investor/read-only access, activation status, market session, symbol trade mode, volume rules, stops level and available margin.
For account-specific review, use Client Portal → Service Hub → Create Ticket → FXTRADING.com Platforms → Available Infrastructure → MetaTrader platforms. Include the account number, MT4 or MT5, server, complete symbol, intended action, exact error and timestamp. Hide unrelated information in screenshots. Never send a password or verification code.