KYC-level transaction permissions, account or product eligibility, and payment-method limits are separate controls. A transaction must satisfy all controls shown in the Client Portal.
Check your current verification status
Open Verification in the Client Portal and read the current status and action message, even if you completed KYC before. Earlier approval, an old email or a successful transaction does not prove that verification is still complete. Later verification requirements may change the status to Pending and may affect a new withdrawal, deposit or payout-detail addition.
Action required: complete only the steps currently requested through the secure Verification flow. Do not send identity documents, proof of address or selfies in ordinary chat or email.
Submitted or under review: check whether any further action is actually requested. Do not resubmit the same documents or create a duplicate case. For an existing official additional-review case, notify that case once after completing its exact requirements; if already notified, wait for its next instruction.
Currently complete with no further official requirement: return to the operation you were trying to perform and check its remaining conditions. Verification approval does not guarantee that a deposit, withdrawal or payout destination will be available.
Pending alone does not tell you the reason or which operations are restricted. Follow the current official message; do not assume a security incident or investigation. For an active additional review, the affected withdrawal cannot proceed through normal processing until that review is concluded. Support cannot bypass or accelerate it, and no approval or completion time is guaranteed.
What applies before initial KYC is complete?
Deposits: The current KYC-level limit is up to USD 2,000 or equivalent. The selected payment method's own minimum and maximum also apply.
Withdrawals: Withdrawals are unavailable until the required KYC verification is complete.
Transfers: An unverified account cannot receive or send transfers outside the actions displayed for the customer's own eligible accounts.
What changes after KYC is complete?
Completing KYC removes the separate pre-KYC deposit cap and can make withdrawal or transfer functions available. It does not remove payment-method minimums, maximums, fees, security controls or product eligibility requirements.
How do account and wallet types affect the available action?
Trading accounts: Use the deposit, withdrawal and transfer actions displayed for the selected account.
Investment Wallet: Deposits, withdrawals and eligible transfers use the actions displayed for the wallet. An investment minimum is a separate Social Trading or Funds product requirement.
Partner Wallet: Partner rebates can be withdrawn or transferred when the relevant action is displayed. Partner Wallet withdrawals use the ordinary payment-method policy.
Signal Provider account: Deposit and withdrawal eligibility depends on the account state, open activity and the actions displayed. When withdrawal is eligible, the ordinary payment-method policy applies.
Funds Management: Investment, redemption, calculation and settlement follow the Funds product flow. When funds are available in an eligible account or wallet for withdrawal, the ordinary payment-method policy applies.
Do not close positions, archive a Signal or submit a duplicate redemption solely to try to make another action appear. Review the displayed consequences and current transaction status first.
Transfers or currency conversions between an Investment Wallet and MT accounts do not remove the source of deposited principal; it continues to be tracked at customer level. Withdrawable Partner / IB Wallet rewards are treated as pure profit. Use the eligible non-card methods currently shown for the request; use USDT only when it is shown as eligible. A credit card cannot carry profit.
Credit cards are used only to return deposited principal and cannot carry profit. If a combined amount matches only credit-card principal, the Portal shows a recommended amount and a one-click adjustment; the remaining profit follows the pure-profit rules.