The permissions and limits below describe verification-level conditions only. They do not remove other transaction controls. An initial pre-KYC deposit allowance depends on the current verification level; it is not available to every unverified status and does not override later verification requirements.
Check your current verification status
Open Verification in the Client Portal and read the current status and action message, even if you completed KYC before. Earlier approval, an old email or a successful transaction does not prove that verification is still complete. Later verification requirements may change the status to Pending and may affect a new withdrawal, deposit or payout-detail addition.
Action required: complete only the steps currently requested through the secure Verification flow. Do not send identity documents, proof of address or selfies in ordinary chat or email.
Submitting documents is not approval. Submitted or under review: check whether any further action is actually requested. Do not resubmit the same documents or create a duplicate case. For an existing official additional-review case, notify that case once after completing its exact requirements; if already notified, wait for its next instruction.
Currently complete with no further official requirement: return to the operation you were trying to perform and check its remaining conditions. Verification approval does not guarantee that a deposit, withdrawal or payout destination will be available.
Pending alone does not tell you the reason or which operations are restricted. Follow the current official message; do not assume a security incident or investigation. For an active additional review, the affected withdrawal cannot proceed through normal processing until that review is concluded. Support cannot bypass or accelerate it, and no approval or completion time is guaranteed.
What if I cannot continue or resubmit verification?
Use the Verification flow in your Client Portal for Proof of Identity (PoI), face or liveness verification, and Proof of Address (PoA). Follow the instructions shown there.
If the Verification flow no longer allows another submission, sign in to the Client Portal.
Open Service Hub from the left-hand navigation.
Select Create Ticket.
Choose Account Verification. Select Invalid proof of identity document or Invalid proof of residence document when the displayed message matches your issue; otherwise choose Other for a general reset or reopen request.
Ask the Customer Support Team to reset or reopen your Verification flow. Include the verification step and the exact message shown.
Do not attach or upload copies of your identity document or Proof of Address to this ticket. Do not send them through email or Live Chat. If FXTRADING.com specifically asks for other additional supporting evidence, upload only those requested supporting documents through the Verification ticket. After the flow has been reset, return to the Verification section in the Client Portal and complete the requested identity, face or liveness, or address-verification step there.
Unverified Clients
Transaction Restrictions
Rule | Verification-level condition |
Deposits | Prohibited |
Withdrawals | Prohibited |
Receiving transfers from other accounts | Prohibited |
Transferring to other accounts | Prohibited |
Account Modification Limits
Email modification: Limited to 1 change per month
Phone number modification: Limited to 1 change per month
Basic Verification Clients
Transaction Restrictions
Rule | Verification-level condition |
Deposits | Allowed — Verification-level condition only; other transaction controls still apply. |
Maximum deposit limit | $2,000 USD |
Withdrawals | Prohibited |
Receiving transfers from other accounts | Prohibited |
Transferring to other accounts | Prohibited |
Account Modification Limits
Email modification: Limited to 1 change per month
Phone number modification: Limited to 1 change per month
Identity Verification Clients
Transaction Restrictions
Rule | Verification-level condition |
Deposits | Allowed — Verification-level condition only; other transaction controls still apply. |
Maximum deposit limit | $10,000 USD |
Withdrawals | Prohibited |
Receiving transfers from other accounts | Prohibited |
Transferring to other accounts | Prohibited |
Account Modification Limits
Email modification: Limited to 1 change per month
Phone number modification: Limited to 1 change per month
Fully Verified Clients
Transaction Restrictions
Rule | Verification-level condition |
Deposits | Allowed — Verification-level condition only; other transaction controls still apply. |
Maximum deposit limit | No limit — Verification-level condition only; other transaction controls still apply. |
Withdrawals | Allowed — Verification-level condition only; other transaction controls still apply. |
Receiving transfers from other accounts | Allowed |
Transferring to other accounts | Allowed |
Account Modification Limits
Email modification: Allowed through the approved secure change or recovery process.
Phone number modification: Allowed through the Client Portal security process. Complete the verification shown.
What should I do if verification is not approved?
If the Client Portal shows that your verification or submitted document was not approved, or that further action is required, read the message carefully and follow the next step shown.
Correct or resubmit the requested information through the Client Portal.
If replacement documents are requested, upload them through the option shown in the Verification flow in the Client Portal.
Do not create another profile or attempt to bypass the verification requirement.
If you do not understand the message, or the requested action is not available, contact the Customer Support Team through official Live Chat. Provide the exact message shown, or a screenshot with personal information hidden.
Use one customer Profile
Do not create another Profile with a different email or email variant. If you own two legacy Profiles and the current Verification flow shows duplicate identity, request a merge through Client Portal → Service Hub → Create Ticket → Account Verification → Other.