Australian citizens or residents can apply for a trading account, subject to the applicable account-opening and verification requirements. However, Social Trading, Funds Management and Partner services are not provided to Australian citizens or residents, and the related sections and services are not displayed in their Client Portal.

The Partner enrolment, automatic-upgrade, wallet and access instructions below apply only to customers eligible for Partner services.

Yes. If you apply for an FXTRADING.com Live Account and your KYC is approved, the system automatically upgrades your profile to Partner status. You do not need to submit a separate Partner application.

___________________________________________________________

The button names quoted below refer to the English interface. Use the corresponding controls displayed in your selected interface language.

What if I cannot continue or resubmit verification?

Use the Verification flow in your Client Portal for Proof of Identity (PoI), face or liveness verification, and Proof of Address (PoA). Follow the instructions shown there.

If the Verification flow no longer allows another submission, sign in to the Client Portal.

Open Service Hub from the left-hand navigation.

Choose Account Verification. Select Invalid proof of identity document or Invalid proof of residence document when the displayed message matches your issue; otherwise choose Other for a general reset or reopen request.

Select Continue to open Provide details.

Ask the Customer Support Team to reset or reopen your Verification flow. Include the verification step and the exact message shown.

1. If the Verification flow no longer allows another submission, sign in to the Client Portal.
2. Open Service Hub from the left-hand navigation.
3. Select Create Ticket.
4. Choose Account Verification. Select Invalid proof of identity document or Invalid proof of residence document when the displayed message matches your issue; otherwise choose Other for a general reset or reopen request.
5. Select Continue to open Provide details.
6. Ask the Customer Support Team to reset or reopen your Verification flow. Include the verification step and the exact message shown.

Do not attach or upload copies of your identity document or Proof of Address to this ticket. Do not send them through email or Live Chat. If FXTRADING.com specifically asks for other additional supporting evidence, upload only those requested supporting documents through the Verification ticket. After the flow has been reset, return to the Verification section in the Client Portal and complete the requested identity, face or liveness, or address-verification step there.

Register an FXTRADING.com profile and apply for a Live Account.

Submit the identity and verification documents requested during KYC.

Complete any additional verification requested and wait until the KYC status is approved.

After KYC approval, the system automatically upgrades your profile to Partner status.

1. Register an FXTRADING.com profile and apply for a Live Account.
2. Submit the identity and verification documents requested during KYC.
3. Complete any additional verification requested and wait until the KYC status is approved.
4. After KYC approval, the system automatically upgrades your profile to Partner status.

The automatic upgrade happens after KYC has been successfully approved. Merely submitting KYC documents is not enough. If KYC is pending, incomplete or requires more information, the Partner upgrade will not be completed yet.

How do I access the Partner Portal after the upgrade?

In the top-right corner, click the four-square grid icon immediately to the left of your profile icon.

1. Sign in to the Client Portal.
2. In the top-right corner, click the four-square grid icon immediately to the left of your profile icon.
3. Select Partner Portal.

What if my profile is not upgraded after KYC approval?

Sign in to the Client Portal, open Service Hub from the left navigation menu, select Create Ticket, and choose the category and issue that best match your Partner-access request.

Learn how your profile is automatically upgraded to Partner status after KYC approval, what to complete and how to get help if Partner access is not shown.

How do I become an FXTRADING.com Partner after KYC approval?

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How do I become an FXTRADING.com Partner after KYC approval?

What if I cannot continue or resubmit verification?

What do I need to do?

When does the automatic upgrade happen?

How do I access the Partner Portal after the upgrade?

What if my profile is not upgraded after KYC approval?