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Understanding the "INVALID ACCOUNT" Error

Troubleshoot INVALID ACCOUNT in MT4 by checking login details, server selection, account status, password access, and whether an archived account needs reactivation.

The "INVALID ACCOUNT" error occurs when you cannot log in to the MetaTrader 4 platform. This error typically appears due to one of the following reasons:

  1. Incorrect Login Credentials:

    • Wrong account number

    • Incorrect password

    • Incorrect server selection

  2. Account Status Issues:

    • A trading account can be separated from the active-account view because you archived it manually or because the system placed it into hard dormancy after inactivity. Manual archiving and system hard dormancy are different states.

    • The account has not been activated

    • The account has been suspended

How to Fix the "INVALID ACCOUNT" Error

Follow these steps to resolve the issue:

  1. Verify Your Login Details:

    • Double-check your account number for typos

    • Make sure your password is correct (check caps lock)

  2. Select the Correct Server:

    • Use the exact server assigned to the specific trading account. Find it in the Client Portal or the account-creation confirmation. Do not choose a server only because it says Live or Demo, and do not copy the server from another account.

  3. Can an archived account be reactivated?

    • Live trading accounts: The system places a Live trading account into hard dormancy when the account has no funds and has had no trading activity for 90 consecutive days.

      Demo trading accounts: The system places a Demo trading account into hard dormancy after 30 consecutive days with no trading activity.

      Once a trading account enters system hard dormancy, it cannot be reactivated. Customer Support cannot reactivate a system-hard-dormant account.

      A manually archived account is not automatically the same as a system-hard-dormant account. Use only the status and actions currently shown for that account.

    • For account-specific help, sign in to the Client Portal, open Service Hub from the left navigation menu, select Create Ticket, and choose the category and issue that best match your request.

  4. Try the Web Trader:

    • If the desktop or mobile app continues to show the error, try logging in through the Web Trader platform

  5. Reset Your Password:

    • If you're unsure about your password, reset it through the Client Portal

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