For further help, submit a ticket as follows:
Sign in to the Client Portal, open Service Hub in the left navigation, and select Create Ticket.
Choose the category that best matches your request, then select the specific issue under the displayed group heading. You do not need to click the group heading separately. Select Continue.
Complete the required details and requested references. Select Continue to review the ticket details, then select Submit after checking them.
Open your ticket under My support tickets to check its status and replies.
Request an agent
Use official Live Chat only if you cannot sign in to the Client Portal or access Service Hub, or if you suspect account compromise, unauthorised access, an unauthorised transaction or active trading exposure and need immediate human support.
Protect your information
Do not send a password, one-time code, full card number, card security code, private key or recovery phrase. Use a secure upload control when verification or payment evidence is required.
