Fund Managers can review subscription and redemption requests in the Funds Management area of the FXTRADING.com Client Portal. Each request type has its own independent automatic review setting.
Find pending requests
Sign in to the Client Portal.
Open Funds Management.
Select Fund Manager and then My Approvals.
Open the Pending section.
Select a request to review its investor, fund, request type, amount, status and available actions.
How do the automatic review settings work?
Subscription review and redemption review are configured independently when the fund is created. The 48-hour period starts when the investor submits the applicable request.
Review setting | Applies to | If still pending after 48 hours without manager action |
Subscription review | An investor's subscription application | Auto Approve approves the application; Auto Reject rejects it |
Redemption review | An investor's redemption request | Auto Approve approves the request; Auto Reject rejects it |
The Fund Manager may approve or reject the request earlier. An earlier manager action controls, so the system does not later apply a different automatic action to that processed request.
Do not infer the subscription setting from the redemption setting, or the redemption setting from the subscription setting. Use the current fund configuration and request record for an account-specific result.
Respond to a request
Use only the actions displayed for the selected request. Review the confirmation carefully before submitting an approval, rejection or other available response.
If you do not process a pending request within 48 hours, the system applies the configured action for that request type. Changing a fund's operating preferences does not prove how an earlier or already processed request was handled.
What happens after review?
Approved subscription: the approved new or additional subscription funds synchronize to the Funds Management account at 00:00 GMT+0.
Rejected subscription: the request does not enter the approved allocation or synchronization path.
Approved redemption: approval is not Investment Wallet credit. The redeemed funds are credited to the Investment Wallet at 00:00 GMT+0 on the next business day.
Rejected redemption: the request does not enter the approved Investment Wallet credit path. Follow only the current reason or next action shown.
Check fund and request status
The Client Portal shows the fund's current configuration, each request's current status and any action needed. Follow the current record rather than using another fund, another request or a previous outcome to predict the result.