Add or manage payout destinations in Client Portal before submitting a withdrawal. Only use a destination that belongs to you.
Open the official Client Portal to manage payout details: https://my.fxtrading.com/. To open the current withdrawal flow directly on the web, use: https://my.fxtrading.com/withdrawal. The direct withdrawal link is not the route for adding payout details.
Check your current verification status
Open Verification in the Client Portal and read the current status and action message, even if you completed KYC before. Earlier approval, an old email or a successful transaction does not prove that verification is still complete. Later verification requirements may change the status to Pending and may affect a new withdrawal, deposit or payout-detail addition.
If you cannot save a new payout destination, check current Verification and the exact failed field or message. Return to Payout details after completing any current required step. The cryptocurrency 24-hour rule concerns using a verified new destination for withdrawal; it does not by itself explain why an entry cannot be saved.
Action required: complete only the steps currently requested through the secure Verification flow. Do not send identity documents, proof of address or selfies in ordinary chat or email.
Submitted or under review: check whether any further action is actually requested. Do not resubmit the same documents or create a duplicate case. For an existing official additional-review case, notify that case once after completing its exact requirements; if already notified, wait for its next instruction.
Add payout details
Sign in to Client Portal.
From the left navigation, select Payout details.
Select the payout-detail type currently displayed for your profile.
Enter the required information and complete any security verification shown.
Confirm that the saved destination appears before starting a withdrawal.
Payout-detail types
Local Bank Transfer: Enter your local bank-account information.
International Bank Wire: Enter your international bank-account information.
Cryptocurrency Wallet: Enter the wallet address and select the exact matching asset and network.
Alipay: Enter your own Alipay account.
Other: May include PayPal, Neteller and bitWallet. These destinations cannot be added manually.
Use only the options currently displayed in Client Portal. Options can vary by profile eligibility and transaction controls; a type listed here is not guaranteed to be available to every customer or for every withdrawal.
Can I save more than one payout destination?
You may save multiple receiving accounts or addresses for each manually added type currently displayed for your profile. Local Bank Transfer, International Bank Wire, Cryptocurrency Wallet and Alipay have no saved-destination count limit. Each destination must belong to you and complete the validation shown for that entry. Each new cryptocurrency destination still becomes usable only 24 hours after its OTP verification is completed. PayPal, Neteller and bitWallet cannot be added manually.
Saving multiple payout destinations does not by itself mean that one withdrawal can be split across several destinations. Follow only the methods and allocation shown for the current withdrawal.
Can I save the same bank details under two payment methods?
You may save your own identical bank-account details under both International Bank Wire and Local Bank Transfer. You do not need to delete the existing entry first. Different accounts at the same bank are not the same account.
Complete the validation shown for each entry. Saving bank details does not guarantee that a payment method or withdrawal is eligible; the current source, currency and transaction controls still apply.
This bank rule does not establish whether a cryptocurrency address can be reused across profiles, assets or networks. Only use your own receiving accounts and wallet addresses.
What if bank details or a wallet address already exist?
If the page shows “Bank details already exist” or “Wallet address already exists”, check the selected type, affected field and exact message. Do not delete and re-add details to bypass the error. If it persists, ask Customer Support for a secure review and describe the type, step and message; do not send the complete bank details or wallet address in ordinary chat or email.
An “already exists” message does not tell you who owns an existing association. If you do not recognize it or suspect unauthorized use, stop and contact Customer Support securely. We cannot disclose another customer’s information or promise to release or transfer an association. Never share an OTP, password, private key or recovery phrase.
Mainland China and international bank wires
FXTRADING.com supports international bank wires to Mainland China, but the receiving bank may reject or return a wire because of local foreign-exchange controls or the bank's own rules. Customers in Mainland China should generally choose an eligible local method or Alipay when one is displayed in Client Portal. Receiving-bank acceptance is not guaranteed.
New cryptocurrency-destination cooling period
Every cryptocurrency-wallet addition, including deleting and re-adding a wallet, requires fresh OTP verification to add it successfully. The 24-hour cooling period for withdrawal use restarts when this addition's OTP verification is completed. Previous OTP verification and waiting time do not carry over. Entering or saving the address alone does not start the cooling period. Completing OTP and the cooling period does not bypass other applicable controls.
Local Bank Requirements
Bank Account Number: 1-34 characters (only numbers and letters allowed)
Bank Name/Branch Name: 1-100 characters (allows all language characters, numbers, and special characters: space, comma, period, hyphen, apostrophe, slash, hash, parentheses)
Bank Address: 1-200 characters (allows all language characters, numbers, and special characters: space, comma, period, hyphen, apostrophe, slash, hash, parentheses)
International Bank Requirements
All bank information must be in English letters, numbers, and specified special characters
Account Holder's Full Name: 1-100 characters (only English letters and special characters: space, period, hyphen, apostrophe)
Account Holder's Address: 1-320 characters (only English letters, numbers, and special characters: space, comma, period, hyphen, apostrophe, slash, hash, parentheses)
Bank Account Number: 1-34 characters (only numbers and English letters)
Bank Name/Branch Name: 1-100 characters (only numbers, English letters, and special characters: space, comma, period, hyphen, apostrophe, slash, hash, parentheses)
Bank Address: 1-200 characters (only English letters, numbers, and special characters: space, comma, period, hyphen, apostrophe, slash)
BSB or SWIFT Code: 1-34 characters (only numbers and English letters) - this is required
IBAN: 1-34 characters (only numbers and English letters)
Note: You must choose either Bank Account Number OR IBAN (one will be disabled when the other is filled)
Crypto Wallet Requirements
Crypto Wallet Address: 1-42 characters (only numbers and English letters)
Alipay Account Requirements
Alipay Account: 1-255 characters (only English letters, numbers, and special characters: period, underscore, hyphen, @ symbol, plus sign)