FXTRADING.com strongly recommends setting up an authentication app in advance when the option is offered. It generates time-based codes locally on your device and reduces dependence on Email or SMS delivery for each verification.
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Before you start
Install a reputable authentication app from the official app store for your device.
Keep access to your current FXTRADING.com verification method until setup is complete.
Make sure your device date and time are set automatically.
Never share a QR code, setup key or authentication code.
Set up the authentication app
Sign in to the Client Portal.
Open Security from the left navigation.
Under Two-factor authentication (2FA), find Authenticator app and select Update.
Complete the Security verification shown using an available current verification method, then select Continue. Follow the instructions displayed to scan the QR code or enter the setup key, then enter the current code generated by the app.
Keep access to your current verification method until the Client Portal confirms that setup is complete.
The generated code changes regularly. Enter the current code before it expires.
The code is not accepted
Confirm that you selected the FXTRADING.com entry in the authentication app.
Wait for a new code and enter it once.
Set the device date and time to automatic, then try again.
Do not delete the authentication-app entry while setup or recovery is in progress.
If the QR code or setup key is no longer visible, restart the setup from the Client Portal instead of reusing an old image.
Change to another verification method
Open Security → Two-factor authentication (2FA) and use a different method only if it is offered. Complete the confirmation using the currently active method.
I lost access to the authentication app
If you can still sign in to the Client Portal:
Use another recovery method only if it is offered in the official sign-in or security flow.
For help recovering access to the authentication app, sign in to Client Portal, open Service Hub from the left navigation menu, select Create Ticket, choose Account and Security and then 2FA Method Update, and select Continue. Describe the access problem in the ticket form.
Track replies to this Service Hub ticket under My support tickets.
Never send a QR code, setup key, password or one-time code to support.
If you cannot sign in to Client Portal or cannot access Service Hub, use official Live Chat.